The data controller responsible for your personal information under this Privacy Policy is SUTERAA ("the Data Controller"). The Data Controller determines the purposes and means of processing personal data collected through this Site and is accountable for that processing under applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and other relevant U.S. state privacy laws.

You can contact the Data Controller at any time with questions, requests, or concerns about your personal information:

• Data Controller: SUTERAA
• Registered Address: 811 North Bunker Hill Avenue, Los Angeles, California 90012, United States
• Email (Privacy / Data Protection): info@suteraa.com
• Phone: +1 (562) 376-8747

We act as the data controller for personal information collected directly through suteraa.com. Where third-party service providers (such as payment processors, shipping carriers, analytics and marketing platforms) process personal data on our behalf, they act as our data processors under written agreements that require them to safeguard your information and use it only for the purposes we specify.

SUTERAA serves customers in the United States only. For California residents, you have specific rights under the CCPA/CPRA as described in the "Your Rights and Choices" section below. Residents of other U.S. states may have similar rights under their state privacy laws.

When you visit SUTERAA, we collect a handful of details about your device, how you use the Site, and what we need to process your orders. If you reach out to our support team, we'll also keep a record of that conversation.

Here's what that looks like in practice:

• Device Information
  • Examples: browser type, IP address, time zone, cookies, and how you move around the Site.
  • Purpose: to load pages properly and keep the experience smooth.
• Order Information
  • Examples: your name, billing and shipping address, payment details, email, and phone number.
  • Purpose: to take payment, ship your order, and help you if anything comes up afterwards.
• Customer Support Information
  • Examples: anything you share when you email, call, or message us.
  • Purpose: to actually solve whatever you've reached out about and improve how we help next time.

We use what we collect to run the shop and look after our customers. Specifically:

• Taking and fulfilling your orders.
• Keeping you posted on your order or replying to anything you ask us.
• Checking orders for fraud or anything that looks off.
• Sending you product updates and promotions, only if you've opted in.
• Making the Site faster, easier, and more useful over time.

We don't sell your personal data. We do share it with a small group of partners that help us run SUTERAA, and only when there's a clear reason to:

• Service providers we rely on, like payment processors, shipping carriers, fulfillment partners, IT and analytics tools, and customer support platforms.
• Marketing partners (including Shopify) that help us reach the right people. They handle your data under their own privacy policies.
• Anyone you specifically ask or allow us to share with, for example a courier delivering your parcel or a social login you choose to use.
• Our affiliates or group companies, where it makes sense for running the business.
• If we're ever involved in a merger, acquisition, or similar deal, or if we're legally required to disclose information (subpoenas, court orders, fraud investigations, defending our rights, and so on).

Over the past 12 months, the categories of personal information we've shared include:

Categories Shared

• Identifiers: basic contact details, plus order and account info.
• Commercial Information: orders, browsing history on the Site, and support tickets.
• Internet or Network Activity: usage data from the Site.

Who Receives It

• Vendors that operate parts of our service (hosting, payments, fulfillment, support, analytics).
• Marketing and advertising partners.
• Our affiliates.

We don't use sensitive personal information to draw conclusions about who you are or what you might do.

If we ever open up reviews or other public-facing features, anything you post there is, well, public. Anyone can see it. We can't control who reads it or what they do with it, so think before you share personal details in those spaces. We're not responsible for how third parties handle anything you put out there yourself.

Our Site sometimes links out to other sites we don't run, social platforms, partner brands, payment providers, and the like. Those sites have their own privacy and security practices, and we'd encourage you to read them before handing over any details. A link from our Site isn't an endorsement of everything those third parties do.

SUTERAA isn't built for kids. We don't knowingly collect information from children, and we don't sell or share personal information about anyone under 16. If you're a parent or guardian and you think your child has sent us their information, email us using the contact details below and we'll remove it.

Please keep in mind that no security measures are completely flawless or impenetrable, and we are not able to promise absolute or "perfect security." On top of that, any information you send our way may not be fully secure while it's in transit. For that reason, we'd ask you not to use insecure channels when sharing sensitive or confidential details with us.

The length of time we hold on to your personal information depends on a handful of factors, such as whether we still need it to maintain your account, deliver the Services, meet our legal and regulatory obligations, resolve disputes, or enforce any other applicable contracts and policies. Once it's no longer needed for those purposes, we either delete it or irreversibly anonymise it.

Depending on where you live, you may have some or all of the following rights over your personal information. These rights aren't absolute and we may have to decline a request in certain situations allowed by law.

• Access / Know: ask what personal information we hold about you and how we use it.
• Delete: ask us to delete the personal information we hold.
• Correct: ask us to fix anything that's wrong or out of date.
• Portability: request a copy of your data, or have it sent to someone else, where the law allows.
• Restrict Processing: ask us to pause or limit how we use your information.
• Withdraw Consent: if we relied on your consent, you can pull it back at any time.
• Appeal: if we turn down a request, you can ask us to look at it again by replying to our response.

Marketing preferences: if you'd rather not get promotional emails, use the unsubscribe link at the bottom of any email. You'll still receive transactional messages, like order confirmations and shipping updates.

To exercise any of these rights, email us at the address below. We may need to confirm your identity before we act on a request (usually by checking your email or order details). You can also have an authorised agent submit a request on your behalf, we'll just need proof you've actually authorised them.

We won't penalise you for exercising any of these rights, and we aim to respond within the timeframe set by applicable law.

If you're unhappy with how we've handled your personal information, please tell us first, we'd rather hear it directly so we can fix it. If you're still not satisfied with our response, you can escalate to your local data protection authority.

SUTERAA is based in the United States and only sells and ships to customers within the United States. Your information is stored and processed in the U.S. We do not target or knowingly collect personal information from individuals located outside the United States.

If you have questions about this Privacy Policy or how we handle your information, reach out:

Talk soon, The SUTERAA Team