We want you to love every SUTERAA piece you get. If something isn't quite right, returns are easy. Here's exactly how it works, so you know what to expect before you ever need to ask.

Our 30-Day Return Window

You have 30 days from the delivery date to start a return. Doesn't matter if the fit was off or you changed your mind, we'll take care of it. After 30 days we can't accept the return, so hang onto your delivery confirmation email just in case.

To be eligible, your item needs to be:

• Unworn, unwashed, and in original condition
• Tags and packaging intact
• Free from perfume, deodorant, makeup, or anything that suggests it's been worn
• Returned with your order number (the confirmation email works fine)

Return Procedure

Email us at info@suteraa.com with your order number and a quick note on why you're returning. We'll send you a return authorisation, the address to ship to, and step-by-step instructions. Please don't send anything back without authorisation first — unannounced returns can't be processed.

Store Credit (Returns & Exchanges)

All approved returns and exchanges are issued as store credit only. We do not refund returns or exchanges to your original payment method, and we do not issue cash refunds.

Once your return arrives, we'll inspect it and email you to confirm. Store credit is issued within 10 business days for the full amount you paid for the returned item(s) (taxes included). Credit can be used on a future SUTERAA order.

If 15 business days have passed since we approved your return and you still don't see your store credit, email us and we'll dig into it.

Return Shipping Costs

Original shipping was free, and we don't charge restocking fees or surprise charges. For the return leg:

• Change of mind or exchange: return shipping is on you. Use a tracked service and keep your receipt — we can't cover parcels lost on the way back.
• Damaged, defective, or wrong item: we'll send you a prepaid return label, no cost to you.

Damaged Goods

If your item shows up damaged, defective, or it's not what you ordered, we'll make it right. Email info@suteraa.com within 7 days of delivery with:

• Your order number
• A clear photo of the issue
• A photo of the outer packaging and shipping label

Once we confirm, we'll either ship the correct piece or issue store credit in full, whichever you prefer.

Cancellation Period

Spotted a mistake at checkout? You've got a 12-hour window from when you place the order to cancel it, as long as it hasn't already moved into packing. Email us with your order number as soon as you can. Approved cancellations before fulfilment are reversed to your original payment method. Once it's packed or shipped, it can't be cancelled and will need to go through a normal return for store credit.

Exchanges

The fastest way to swap a size or colour is to return your original for store credit and place a new order. That way you don't wait on stock holds. If you'd rather do a direct exchange, just ask and we'll work with you on what we have available.

What We Can't Take Back

• Final Sale or clearance items
• Anything worn, washed, or altered after delivery
• Intimates, swimwear, and bodysuits (hygiene)
• Custom or made-to-order pieces
• Items sent back without prior authorisation

Not sure if your item qualifies? Just message us before sending it back.

Missing or Undelivered Packages

If tracking shows delivered but you can't find the package, check with neighbours and your local carrier first. Still missing? Email us within 14 days of the marked delivery date and we'll open a carrier claim. Where we resolve it in your favour, we'll reship or issue store credit.

Your Legal Rights

This policy is on top of any rights you have under consumer protection law where you live. If the law gives you something stronger, that's what applies.

Questions?

We'd rather hear from you than have you guess. Reach out anytime.

Closed on public holidays. Messages received outside business hours are answered the next business day.